Scam Alert: How to Spot (and Avoid) Fake Wix Partner Emails

Over the past few weeks, we’ve seen an uptick in scam emails where spammers impersonate verified Wix Partners—like us—to contact small business owners with fake warnings or offers.

These emails can look alarmingly real at first glance, but they’re designed to trick you into clicking links, sharing sensitive info, or even making payments for services you don’t need.

Here’s how to stay one step ahead.

What’s Happening?

Scammers are targeting site owners by scraping public contact details and reaching out using fake Gmail addresses. They often pose as Wix support or a trusted partner, sending messages that reference security alerts, account verification, or urgent compliance issues.

These emails are not from Wix. And they’re definitely not legitimate.

How to Identify a Scam Email

Here are a few signs an email isn’t what it seems:

1. It’s coming from a generic email addressA real Wix email will always come from @wix.com. Any message from a Wix Partner (like us) should come from a branded domain such as @flowcre8tive.com.au.

If it's coming from a Gmail, Outlook or other free account—it’s almost definitely a scam.

2. No proper intro or sign-off: If the sender doesn’t introduce themselves by name or their signature is vague and generic, proceed with caution. Our emails always include a proper name, position, and business contact details.

3. The branding feels off: Fraudulent emails often include incorrect logos, broken formatting, or oddly worded messages. When in doubt—ask us directly.

What to Do If You Receive a Suspicious Email

If something doesn’t look quite right, here’s your action plan:

• Don’t click links or download attachments

• Don’t reply to the sender

• Forward the email to us at contact@flowcre8tive.com.au] and we’ll confirm if it’s real or not

• Report it to Wix through their official Identifying and Reporting Phishing resource

• Mark it as spam in your Wix Inbox

• Enable CAPTCHA on your forms to help block bots and spam entries — see Protecting Your Site Forms from Spam with a CAPTCHA Field

Need help implementing any of the above? Just get in touch — we’re happy to assist.

Want to Learn More?

Wix has some excellent resources if you'd like to dig deeper:

• Understanding Bots and Spammers

• Protecting Your Forum from Spam

These guides walk you through exactly what to look for and how to protect your site against future spam or phishing attempts.

You’re Safe with Us

Let us reassure you—there are no security, compliance, or SEO issues with your site unless we’ve spoken to you directly. We’ll never reach out through your site’s contact form, or ask you to verify sensitive details via email.

If you ever feel unsure, don’t hesitate to ask. We’d much rather double check something than have you risk a click that could compromise your account.

Need Help with Your Wix Website?

Whether it’s sorting spam protection, tightening your backend setup, or giving your website a strategic refresh—we’re here to help.

Reach out to us → contact@flowcre8tive.com.au

Or book a discovery call here to chat through how we can support your business.

Take care online,

Danielle & The Flow Cre8tive Team